We are seeking a dedicated and experienced Customer Service Manager to join our team. In this role, you will be responsible for overseeing the customer service department, ensuring that customers receive exceptional service and support. You will lead a team of customer service representatives, develop and implement customer service policies, and work closely with other departments to improve overall customer satisfaction. Key Responsibilities:
- Manage and lead a team of customer service representatives.
- Develop and implement customer service policies and procedures.
- Monitor and evaluate the performance of the customer service team.
- Handle escalated customer inquiries and complaints.
- Collaborate with other departments to improve customer service processes.
- Analyze customer service data to identify trends and areas for improvement.
- Train and mentor customer service staff.
- Ensure compliance with company policies and industry regulations.
Qualifications:
- Bachelor's degree in Business Administration, Management, or a related field.
- Proven experience in a customer service management role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to handle stressful situations and resolve conflicts effectively.
- Proficiency in customer service software and tools.
- Strong analytical and problem-solving abilities.