Customer Service Manager
: Job Details :


Customer Service Manager

SP Associates

Location: Charleston,SC, USA

Date: 2025-01-03T14:25:54Z

Job Description:

Job Title: Customer Service Manager

Location: Charleston, SC

Position Overview:

We are seeking a Customer Service Manager with 6-8 years of experience in customer service operations and 3-5 years in a management role. The ideal candidate will have deep knowledge of supply chain processes, logistics, and customer service strategies, with a focus on driving team performance and ensuring customer satisfaction. Experience in textile manufacturing and knowledge of SAP, MRP/ERP systems, and ISO standards are highly preferred.

Key Responsibilities:

  • Lead and motivate a performance-driven customer service team to meet business goals.
  • Manage customer service operations to ensure high-quality service and meet global/regional/local targets (Sales, Inventory, OTIF).
  • Deep knowledge of reverse logistics, order management, and customer service strategies.
  • Oversee inventory costing and transactions, driving improvements in inventory management.
  • Ensure customer satisfaction by understanding customer needs and addressing issues proactively.
  • Ensure compliance with EHS, ethics, and operational standards.

Key Requirements:

  • Bachelor's degree in Supply Chain Management, Business Administration, or related field.
  • 6-8 years of customer service experience, with 3-5 years in a management role.
  • Strong communication and presentation skills.
  • Expertise in MRP/ERP, SAP knowledge preferred.
  • Experience with ISO 9000, TS16949, SOX, and logistics/transportation.
  • Textile manufacturing experience is a plus.

Key Competencies:

  • Decision making and adaptability
  • Situational influencing and organizational commitment
  • Achievement orientation and customer focus

If you have the experience and skills to manage a dynamic customer service team and drive operational excellence, we encourage you to apply!

Apply Now!

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