Location: all cities,IL, USA
** Customer Service Manager - Logistics/Warehousing**
Customer Service Shorewood, Illinois
**Description**
**Position Overview**
The Customer Service Manager is responsible for interfacing with the customer to align customer expectations and operational performance. The Customer Service Manager will collaborate with the operations, inventory and quality teams to ensure all inventory and quality management issues are identified and resolved appropriately. The Customer Service Manager will also provide supervision for the Customer Service Specialists.
**Position Responsibilities**
* Provide data and reporting to the customer, including regular KPI reporting and commentary
* Produce and deliver reporting using standard CJ tools in the areas of carrier performance, inbound load quality, consignee performance and volume spike impact (space, profile effects, balancing)
* Follow up on late orders, product availability, carrier rescheduling
* Address customer requirements shortcomings quality concerns, volume spikes, etc.
* Handle all customer requests for exception management with Operations
* Review forecast data provided by the customer with Operations Optimization
* Develop the production schedule
* Evaluate demand against open orders
* Collaborate with the customer on builds
* Review labor planning with Workforce Management; analyze underperforming or inefficient builds
* Develop the production schedule
* Evaluate demand against open orders
* Collaborate with the customer on builds
* Review labor planning with Workforce Management; analyze underperforming or inefficient builds
**Job Qualifications**
* Bachelors degree and/or proven work experience
* Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, Access)
* Proven ability to analyze data and provide recommendations based on analysis
* Strong interpersonal and communication skills 2 years of supervisory experience
* Ability to travel as needed
The salary is commensurate with experience. We offer a market competitive benefits package, including medical, dental, vision, and life insurance, 401(k) match and tuition reimbursement.
CJ Logistics America is an Equal Opportunity Employer and relies on the diverse skills, backgrounds and perspectives of our people to drive change, innovation and growth.
*CJ Logistics America is an Equal Opportunity Employer and relies on the diverse skills, backgrounds and perspectives of our people to drive change, innovation, and growth. EOE/M/F/D/V*
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