Location: New York,NY, USA
Customer Service Manager - NYCClick Here to Apply OnlineJob Description Canteen Position Title: Customer Service Manager - NYC Reports To: Dir, Business DevelopmentSalary: $70,000 - $75,000Other Forms of Compensation: Up to 10% Yearly Bonus Potential Growth. Opportunity. Excellence.Canteen bringsbreak time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation. Together, we'll continue to transform our industry. Come grow with us. We are Canteen. This position is eligible for an Employee Referral Bonus If you know someone that is qualified for this role, please use the 'job search' in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on 'referral tracking.' For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email . Click here to view the step-by-step instructions to refer a friend to this position.Job SummaryCDC is looking for an experienced professional account manager who will be the primary point of contact for customers and is responsible for building and maintaining strong, long-lasting customer relationships and improving the overall customer experience. They are also responsible for identifying opportunities to increase sales, implementing cost-saving measures for their company, anticipate and proactively take charge of difficult situations, find solutions for clients in line with CDC's resources.Key Responsibilities: Responsible for site visits and client retentionIntroduce new products to increase revenueEnsure we are compliant with local and national account standardsDevelop an account level incremental sales plan with local managementCoordinate efforts to improve the customer retention and client experience at the point of saleAssess performance by location through audit reportsPreferred Qualifications: A Bachelor's degree is preferred; two year College degree or the equivalent combination of education and experience is acceptablePreferred 1-2 years experience in a customer service position, or a minimum of 1 year of related experienceRetail and merchandising experience is preferred Food & beverage experienceValid driver's licenseExcellent communication skills requiredMust be able to travel to client sitesMust be passionate about providing world class service to our clients and customersApply to Canteen todayCanteen is a member of Compass Group USAClick here to Learn More about the Compass StoryCompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.Canteen maintains a drug-free workplace.Associates a Canteenare offered many fantastic benefits.MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Req ID:1253185CanteenMICHAEL VINCENT SCOTTO-LAVINO