Location: Savannah,GA, USA
Customer Service Manager Job Details Job Location SAVANNAH CORPORATE - Savannah, GA Remote Type Optional Work from Home **Who We Are**
At Circa Lighting, our passion for excellence encompasses the quality and design of the products we offer, the experience we provide to our clients and our commitment to bringing their lighting visions to life. We are a source of expertise, guidance and inspiration for every person who walks through our doors.
As a company, we value imagination, individuality and giving our employees opportunities to explore, grow and shape our future. If you share our passion and values, we want to hear from you!
**What Were Looking For**
We are looking for driven, dynamic individuals who are enthusiastic about beautiful design and delivering a first-class experience. Our team members thrive in customer-facing environments and enjoy developing relationships with key clients.
**What We Offer**
We are committed to providing our employees with the training, tools and support needed to succeed in the fast-paced environment of our growing company. In addition to the investment in your development through our comprehensive training programs, Circa Lighting offers competitive compensation and a benefits package including 100% company paid health, disability and life insurance. We also offer dental, vision, up to 4% company matching retirement plan and more. We invite you to learn more about our company at circalighting.com/join-our-team.
Circa Lighting is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.
Manage and lead a team of about 10 customer service specialists. Directly responsible for the quality and productivity of the customer service team. Use metrics to drive process and productivity improvements in a high growth environment while motivating others to deliver a best-in-class customer experience.
****Responsibilities:****
* Effectively interview and provide recommendations for hiring customer service and order entry positions
* Provide support, coaching and direction to ensure comprehensive understanding of Circa Lightings approach to sales, customer service, systems and operational procedures
* Utilize reporting tools to analyze data and drive behaviors and priorities
* Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor
* Participate with the Training team in onboarding new team members and continuous training for all
* Exhibit professionalism with customers, team members and all levels of leadership
* Plan/initiate team building activities to drive engagement and overall morale
* Work with Director of Customer Service to identify areas of improvement and streamlining current processes and procedures
* Conduct constructive performance reviews and goal setting
* Utilize CRM and order management systems to process quotes, sales orders, and returns accurately and efficiently, and lead others in doing the same.
* Perform other tasks as assigned
**Position Requirements:**
* 2+ years of prior team management/leadership experience
* 3+ years of experience in Customer Service or Sales
* Bachelors degree required
* Extensive knowledge of customer service procedures and principles
* Ability to lead and motivate, coach and mentor team members
* Maintains a professional demeanor; ability to handle confidential and sensitive information
* Exceptional organizational and time management skills, with a strong attention to detail
* Excellent verbal and written communication skills with the ability to interact with all levels of management
* Excellent interpersonal skills with the ability to work well with a wide variety of people and forge mutually beneficial relationships
* Must demonstrate maturity in judgement and commitment; must be available to work a flexible schedule including weekends, early mornings, late evenings