Location: Boston,MA, USA
** Customer Service Manager US**
* S&M
* Boston, United States
** Customer Service Manager US**
** Job description**
EFFECT Photonics is a leading scale-up company of high-speed optical transceivers for communication networks based on the Photonic Integrated technology. Our teams are made up of enthusiastic and highly skilled colleagues who all share a passion for developing and creating optical transceiver products that will carry the internet of the future. The combination of the high-tech environment and international character of the teams make EFFECT an interesting and challenging working environment.
The Customer Service Manager role will drive all operational tasks within the Sales Operations and execute all Post-Sales related activities. You will help in building positive relationships with our key customers by keeping records of customers interaction, transactions, comments and complains. Open communication with customers is key and you are expected to regularly communicate either via e-mail, phone, online chat, social media or face-to-face. In addition, in this role you need to be able to process orders successfully by reporting, collecting data and verifying while prioritizing the critical needs of the business. You will also help updating internal processes and data bases on orders, backlog, and deliverables.
****Responsibilities****
* Develop and enhance customer engagement plan for the region.
* Implementation and process optimization of Sales tools.
* Handle order processing, order acknowledgement, track delivery, issue RMA numbers.
* Visit vendor portal day to update order status (if applicable).
* Keeping records of customer interactions, transactions, comments, and complaints.
* Preparing internal reporting sheets on Orders, Revenue, backlog etc.
* Verifying the deliveries and invoices.
* Working together with the Field Application Engineer and Sales Managers on various reporting activities.
* Supporting the Region with the end-to-end process for the introduction new products and feature enhancements.
** Job requirements**
********Required knowledge, skills, and abilities********
* Bachelor or Master degree in engineering or economics.
* Must have at least 3 to 5 years of experience working in sales operations and experience with customer communications.
* Good understanding or willingness to learn our products and features.
* Knowledge of, or ability to learn company software (Microsoft Office Suite, Salesforce, Exact Online).
* Good time management and organization skills.
* Attention to detail.
* Problem identification and solving skills to ensure accurate records.
* Methodical approach and great organization skills.
* Creativity, flexibility, and adaptability.
* Great listening skills and empathy.
The Customer Service Manager has a Getting things done attitude, is highly motivated, customer focused and has a hands-on mentality. He/she has stellar communication skills being able to communicate with different departments in the organisation, with technical as non-technical team members.
* Working in an exciting scale-up environment;
* Working on state-of-the-art technology;
* Being part of a very enthusiastic, international, and highly skilled team;
* Develop your own skills and contribute to a company that is in full development;
* A competitive salary;
* And a nice packet of benefits like PTO, 401k, Medical, vision, dental, and so much more!
**For more information regarding this position please send your question to ...@effectphotonics.com
No agencies!**