Location: all cities,PA, USA
Description Customer Service Administrative Assistant | Temp to Perm position | FT (M-F, 8-5) | $18/hr | On-Site | Norwood, PA The Administrative Assistant is the first impression that customers and other visitors have when they walk in. This person is responsible for creating a front office atmosphere that fosters a level of exceptional service and organization while supporting the Office Manager and Estimators to increase sales and profitability. A day in the life of an Administrative Assistant Answer and direct all phone traffic in a polite, courteous and cheerful manner Organize tow trucks when necessary for customers Make status update calls on Open Repair Orders (RO) every other day Call new opportunities to schedule estimates Do follow-up calls on Closed RO's: every Friday morning for the week prior deliveries Enter ALL notes into database for the customer's file or in the phone call log Prepare the paper Job Folder with the required forms and create the electronic Job Folder on the server Download all in process repair photos and ensure all photos and documents are labeled on the server Receive and process all vehicle scans into the appropriate Job and Vendor as necessary Create Repair Order (RO) Folder using all required forms Update customers with status of repairs, delivery schedule, supplements, etc. Take Before and After photographs of vehicle Greet customers and verify all contact information Prepare Final Bill and Warranty BEFORE customer arrives and present to the customer Inform customers of our post repair survey and charitable donations from google reviews Copy / Scan invoices into Job Folders & Vendor Folders as required Email Estimates & Supplements, Final Bills / Statements for payments when required Complete all required Annual training schedule Maintain the coffee station for customers and ensure the office is presentable and professional at all times Requirements for the Administrative Assistant position Experience providing customer service in a service or retail environment Microsoft Office (Word, Excel, Outlook) Work independently without close supervision, must be self-motivated Flexible / adaptable to constant change Strong tact and diplomacy; ability to interact with all levels of personnel Highly organized; ability to handle multiple concurrent assignments Ability to prioritize, organize and plan work under own initiative Strong communication skills (reading, writing, speaking, listening) General Physical Skills (Sitting for long periods, Lifting - 10lbs) Ability to use telephone with multiple lines Adhere to dress code. Shirts will be provided and can be worn with jeans or black pants (plain, no logos, no rips, beads or embellishments, no leggings or yoga pants) and close-toed shoes. If a company shirt cannot be provided due to inventory employee must wear black, gray or purple shirts with NO LOGOS. EOE employer. If interested in this HRIS Specialist position, please apply. If this position is not a good fit for you feel free to share this link All candidates who receive and accept an offer of employment are subject to pre-screening requirements. Openings 1 Pay Range $18.00 Hourly to $18.00 Hourly