Customer Service Officer
: Job Details :

Customer Service Officer (CSO)Lawton, OKLOCATIONOnsite PositionBancFirst, Lawton501 SW C Ave.Lawton, OK 73501HOURSFull timeSUMMARYThe CSO is responsible for Branch Management, Personnel Administration, Human Resources, Sales and Service of Bank Products, Operational Compliance, Operational and Sales Support, Financial Reporting, Accounts Payable, Building and Grounds Maintenance, Community Involvement, Departmental Support, and Special Projects.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.BRANCH MANAGEMENT (MULTIPLE BRANCHES)Ensure staffing of the depository and operations function within the branch is at a level necessary to meet customer demandsOversee, direct and organize the work of the depository and operations functionPromote a culture of high performance and continuous improvement that values learning and a commitment to quality and customer serviceEnsure staff members receive timely and appropriate training and developmentPractice continuous communication across all branchesEstablish and monitor staff performance and development goals, assign responsibilities and hold assigned staff accountable, set objectives, establish priorities, conduct annual performance appraisals and administer salary adjustmentsEnsure workflow throughout the depository and operations function is evenly distributed and reviewed on at least a quarterly basis with department supervisors and/or employeesPERSONNEL ADMINISTRATIONEnsure execution of personnel policies and procedures as set out by BancFirst are followedEnsure execution of timely Annual and Mid-Year Performance Development ReviewsSALES AND SERVICE OF BANK PRODUCTSKnowledge of all depository products is at a level to effectively discuss product benefits and features with customers and prospectsEnsure CSRs/Managers/Tellers are adequately trained on all products within 12 months of hire dateAll customers are provided with a level of concern and consideration that exceeds their expectations whether interaction is by phone or in personCOMPLIANCESatisfactory or better audit reviewsAll internal/external audit concerns are addressed within one week of audit reportsAll reporting is submitted by dates definedOPERATIONAL AND SALES SUPPORTStaff meetings are held at least bi-weeklyPerformance reviews are completed annuallyPerformance standards are reviewed quarterly with each staff member and updated as neededScheduling and support of CSR/Teller/Manager staff is provided on an as needed basisFINANCIAL REPORTINGAll expenses are reviewed for accuracy and documentations, initialed, and forwarded to the President within 24 hours of receiptBUILDING AND GROUNDSManage relationships/agreements with external partners/vendorsAll buildings and grounds are maintained at a level acceptable to managementCOMMUNITY INVOLVEMENTAssume leadership roles within in the communityREQUIREMENTS AND QUALIFICATIONSDemonstrate excellence and expertise in the fields of financial management, administration and operationsExcellent communication skills (both verbal and non-verbal)Live in Comanche CountyProficient project and time management skillsKnowledge of business and management principlesSound knowledge of finance, technology and administrationManagement and Leadership knowledge and experienceHometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is an $12 billion bank offering personal and commercial products, trust, insurance, and investment services in fifty-nine Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.EOE/AA - BancFirst is an Equal Opportunity and Affirmative Action employer.Diversity…Our differences enhance business performance.