CUSTOMER SERVICE - ONSITE
: Job Details :

On Site Customer ServiceEffectively manage incoming calls from clients and debtorsIdentify and assess clients' needs to achieve satisfactionComplete computer updates and recordsProvide accurate, valid and complete information by using the right methodsHandle complaints, provide appropriate solutions and alternatives and follow up to ensure resolutionFollow communication procedures, guidelines and policiesAbility to adapt/respond to different types of callersRequirementsProven customer support experience Previous call center experience a plusStrong phone contact handling skills and active listeningExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyHigh school diploma or GEDStrong computer skills, including Microsoft office suite of productsAbility to learn and use new company specific software