Location: Wilmington,DE, USA
Job DescriptionWe are looking for a motivated and team focused Service Contracts Customer Service Operations Associate who will be a part of a fast paced, diverse, work environment where you take ownership of your work while collaborating closely with your team of internal and external partners!You will support customers based in the United States and Canada while collaborating with a global internal team. This is a complex position that requires excellent math, communication, and organization skills. As a member of the Service Contracts Team, you take responsibility for providing an exceptional customer service experience. Key responsibilities include:Take ownership to resolve issues throughout the quote to cash cycle.Activate service contracts.Perform systemization modifications.Make amendments to active service contracts.Research billing and invoice inquiries.Grow and maintain customer relationships.Interact with customers and coworkers via email, phone, and chat.Adopt/apply a continuous improvement mindset by identifying improvement opportunities and driving implementation.QualificationsThis is an hourly hybrid (work from home Mondays and Tuesdays) position that requires flexibility in work schedule, occasional overtime and the ability to work late the last working day of each month.Associate degree, certification or combination of education and experienceCustomer service experience and a strong interest in working directly with customers is preferredProficient in Microsoft suite to include Outlook, Excel, Word, PowerPointStrong math, communication and organizational skillsSAP/CRM experience preferredAbility to maintain a positive attitude and exceed customer expectationsCapable of clearly conveying messages to diverse audiencesAble to establish and maintain strong relationshipsManage time effectively in a fast-paced environmentStrong organizational skills and detail-orientedThe ability to adapt to various customer situations and diverse personalitiesAbility to address complex issues that are in the best interest of the customer and the companyPositively handle stress that is typical in a customer service environmentAgilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email ...@agilent.com or contact +1-262-###-####.For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.Travel RequiredNoScheduleSchedule:Full timeShiftDayDurationNo End DateJob FunctionCustomer Service