Company Introduction:
We (S2B Inc.) are a fast-growing e-commerce company currently focused on solidifying our aftermarket automotive parts division with various patented product lineups, app-compatible devices, and a revamped brand and website (). With the recent buildout of our brand new office, we are excited to recruit driven individuals to grow alongside the company in achieving the many goals the team has set.
Job Description:
We are looking for a Customer Service/Order Processing Specialist who will work with the Customer Service Manager in a one-on-one setting while coordinating order fulfillment with the Warehouse. The scope of work involves answering customer inquiries through messages, phone calls, occasional walk-ins, processing daily orders for shipment, and the consistent advancement of the tools and processes to streamline workflow.
The following are attributes one must have to excel in this position:
- COMPASSIONATE believe in service excellence and must be genuinely passionate about helping others.
- HIGH EQ/COMMS strong emotional awareness and communication/writing skills to empathize with customers and propose resolutions.
- AGILE to be able to respond quickly and efficiently based on every customers unique circumstance while adapting to the frequent upgrades to workflows and processes.
- TECH-SAVVY comfortable with using tools and learning new software in order to work smarter and not harder.
Responsibilities:
- Process/ship daily orders, coordinate with warehouse team for picking/packing, and assist marketing/product team with acquiring/shipping samples.
- Answer all customer inquiries through telephone and written communications; including taking orders, providing information on our products and services, and troubleshooting/resolving order-related issues.
- Assist with establishing, optimizing, and streamlining order processing and customer service workflow.
Qualifications:
- 3 Years of Customers Service Experience with an E-Commerce Company
- Previous Experience with Express and Ground Shipment Processing
- Proficient with Communicating Verbally/Written/In-Person
- Automotive Enthusiasts
- Experience with Zendesk is a Plus
- Experience with ShipWorks is a Plus
About the Job:
- Full-Time Position
- $22.00 26.00 per hour
- 40 Hour Work Week/8 Hour Work Day
- Office located in Rancho Cucamonga, CA
Benefits:
- Health/Dental/Vision/Life Insurance
- Dependent Coverage and HSA
- 401(k) with Match
- Holiday/Paid Time Off
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