Customer ServiceCherie Amour is looking for a Customer Advocate to join our Customer Service team. Our office is located in the heart of downtown Pullman, home of the WSU Cougars.We believe that customer service is more than just answering questions - our team directly impacts business goals throughout the entire company. Our Customer Advocates are the main reason for our success and we want to set a standard of kindness and professionalism for our customers. If you love helping others, solving problems, and building lasting customer relationships, this role is perfect for you! We are looking for someone who genuinely cares about customer support and the role it plays in our client's experience. Responsibilities and Goals:
- Respond to and resolve customer inquiries via email, text, and live calls quickly and effectively.
- Educate and empower our customers throughout their experience with Cherie Amour.
- Complete marketing callings via our customer outreach program.
- Escalate critical issues to the appropriate manager or supervisor for support.
- Help develop our Customer Service team by relaying feedback and insight gained through first-hand experience with our clients.
- Increase customer trust and satisfaction by providing amazing, personal customer support.
Experience and Requirements:
- Excellent written and verbal communication skills
- Ability to logically solve problems
- Preferable 1+ years in customer support or service
- Effective time management and organizational skills
You'll love this job, if...
- You like making things easy and smooth for both customers and team members. If there's a bump in the road, you love to smooth it out!
- You are motivated and energized by interacting with and helping others. Empowering our clients is always a number one priority.
- You love learning new ways of doing things and growing in your position.
- You're a positive person that brings excitement and joy to the workplace.
- You bring solutions to the table, not just problems - however, you aren't afraid to notice and point out where mistakes are being made and how we can improve.
- You're comfortable with a little chaos and uncertainty in your position. We move fast and the tasks can change throughout the day. Sometimes we have to roll with the punches to ensure clients are well taken care of!
More about us:We are a team of women who are empowered by positive change in the world. We strive to create a safe place for women to embrace their wildly beautiful, confident side and offer support on their journey to self-love and appreciation. From professional photography to retail and cosmetics, we are a multi-faceted team looking to provide the highest level of customer experience and satisfaction. Does this sound like a perfect fit for you? Send us your resume - we'd love to chat! Interested in joining our team?Please submit your resume and look for a call from one of our Hiring Managers. We can't wait to meet you!