*This position is onsite at our Louisville KY office* Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunityGeneration Tux is an online tuxedo and suit rental platform founded by menswear legend, George Zimmer. George created the company in 2014 to provide high-quality tuxedo and suit rentals, competitively priced, and in the most convenient way possible - shipped directly to your door. Generation Tux is a growth-stage startup, and we need your help taking our growth to the next level. We are currently seeking individuals with experience in customer service who do not shy away from providing an exceptional experience to our customers on the phone while assisting with the formalwear details for their weddings and special events! As a Customer Service Specialist, you will:
- Take ownership of customer concerns and ensure resolutions
- Investigating and resolving customer issues promptly and efficiently
- Make decisions following established customer experience guidelines
- Maintaining a customer-centric approach, in line with best practices and quality guidelines.
- Exceeding productivity and quality standards
- Adaptability to answer customers by phone, email, and social media platforms
- Be dependable to ensure consistent and reliable support for our customers by adhering to attendance standards
- Have a proven track record of strong multitasking and organizational skills, ensuring efficient and seamless handling of customer inquiries while maintaining a high standard of service excellence.
RequirementsThe requirements you need to have:
- 1+ years of call center experience (minimum of 1 continuous year)
- 2+ years working in customer service (virtually or in person)
- Strong communication skills (verbal and written)
- Ability and knowledge using computers and various platforms (email, social media) to answer customer needs
- Self-starter, quick learner, and team player
- Must demonstrate availability and flexibility to work during operating hours as required
Location and Hours of Operation:Monday-Friday: 10 AM-9 PM ESTSaturday: 10 AM-6 PM ESTSunday: 10 AM-6 PM EST11000 Electron Dr.Louisville, KY 40299Benefits
- 401(k)
- Health Insurance
- Dental Insurance
- Vision insurance
- Disability Insurance
- Paid time off
- Employee assistance program
- Employee discount
Posting StatementAt Generation Tux, we believe that our goal is to enable incredible lifestyle experiences during major life events. Each of us has a responsibility to drive accountability, transparency, respect, and equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.Generation Tux is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Generation Tux does not accept unsolicited headhunter and agency resumes. Generation Tux will not pay any third-party agency or company that does not have a signed agreement with Generation Tux.