Location: Bentonville,AR, USA
The Customer Service Professional III role is essential to fostering strong relationships with UL Solutions clients. It requires a detail-oriented professional who will manage multiple simultaneous projects, routinely communicate relevant project information to our clients, and proactively work with internal technical teams to ensure we are delivering the customer experience, integrity, and values our globally recognized UL mark represents.
* Receives inquiries from customers from various sources (phone and email), answers questions and/or resolves individual problems.
* Coordinates and develops customer relationships by handling customer inquiries on such topics as My Home, invoicing, label and inspection, etc., opening new projects and supporting a smooth communication between customers and UL departments.
* Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments.
* Prioritizes customer needs, determines any special requirements, and obtains required information and samples to open the project.
* Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc., using the Customer Relationship Management (CRM) system.
* Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general UL information.
* Moves or transports samples weighing up to 20 pounds around the lab, as needed.
* Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
* Performs other duties as directed.
* Required: Higher Secondary Education (High School Diploma), or equivalent.
* Required: Proficiency in Microsoft Office suite.
* Required: Demonstrated ability to effectively communicate (verbally, written) with both internal and external stakeholders.
* Highly preferred: At least one year of customer service experience.
* Highly preferred: Customer Relationship Management (CRM) or Salesforce experience.
* Required: Higher Secondary Education (High School Diploma), or equivalent.
* Required: Proficiency in Microsoft Office suite.
* Required: Demonstrated ability to effectively communicate (verbally, written) with both internal and external stakeholders.
* Highly preferred: At least one year of customer service experience.
* Highly preferred: Customer Relationship Management (CRM) or Salesforce experience.