Location: Everett,WA, USA
**Customer Service Professional - Full Time**
**Location:** Everett, WA
**Rate:** $33.48/HR
**What We Offer:**
+ Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options
+ Sick Days - 1 hour accrued every 40 hours worked
+ Paid Time Off - 40 hours after 1 year of service paid out for FT security officers who worked a minimum of 2080 hours
+ Paid Family Leave - up to 12 weeks a year in accordance with State law
+ Paid Weekly
+ Employee Referral Program
+ Virtual Medical Appointments With Telemedicine
+ Discounts On Childcare, Vehicles, Electronics, Cell Phone Plans, Travel & More!
+ Free Uniforms & Paid Training - Free Guard Card Class!!
+ Pet Daycare Discounts
+ Employee Assistance Program & So Much More!
**Purpose:**
To deliver a consistently high-end, accurate and discreet security-focused hosting experience to all visitors, guests and employees at the designated site(s).
To ensure the safety and protection of customer's people, property and information always, in a knowledgeable and service-oriented manner, ensuring an unobtrusive and comfortable environment. To be the recognized central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.
Demonstrate the core brand values and culture of both the client and Securitas, promoting a positive image of our customer always.
**Responsibilities:**
**Our Business:**
+ To actively participate and support the development of SSS(US)Ltd through:
+ Ensuring understanding and demonstrable implementation of the Values of Integrity; Vigilance and Helpfulness
+ Embodies a high-performance approach and encourages colleagues to do the same through their behavior.
**Hosting & Visitor Management:**
+ Meet, greet and assist visitors/staff/contractors in a professional and friendly manner ensuring correct passes are issued, accurate information recorded, and relevant messages handed over (i.e. H&S leaflets)
+ Answer all incoming calls- handling general enquiries, transferring calls to appropriate person/department, taking messages if necessary and taking responsibility for the switchboard where necessary. Issuing appropriate passes, monitoring flow of people and ensuring that all Security systems and linked items (cards, lanyards, etc.) are responsibly issued and returned
+ Comply with all Front of House/Reception Manual instructions and/or Assignment Instructions, including any other relevant documents or Customer protocol and use the appropriate management escalation route where necessary
+ Produce and maintain any relevant, required documentation in support of the above; proactively refer to and review the published Assignment Instructions and / or Front of House/Reception Manual, familiarizing oneself with any changes and provide suggestions to improve or enhance the level of service
+ Assist in emergency i.e. fire evacuation and conduct staff search where required
+ Contribute to security and control room duties, where appropriate
+ Always maintain an alert and vigilant approach, to ascertain any potential threats or changes within the work environment and take the appropriate steps in order to reduce disruption, loss or damage.
+ Maintain accurate log/record of all visitors, staff, contractors, keys, activities, couriers and incidents, including filling out the ALB Assist with control room/security duties where appropriate and as indicated by the Customer.
**Reception and Front of House Environment:**
+ Role-modelling the Securitas core values by ensuring a groomed and professional appearance always; that the uniform (provided) is worn correctly and is clean, pressed and laundered
+ Ensuring the highest possible standards with all telephone call management, demonstrating a professional, calm, polite and engaging manner always
+ Ensuring visitors are collected from the reception or directed to the correct area promptly, with assistance where necessary, whilst maintaining awareness of all visitors in the building
+ Securitas Security Services Ltd Ensuring all paperwork is correctly filled into the company and Client regulations and satisfaction in an accurate and timely manner
+ Helping with any guest queries, client requests or problems and front desk enquiries from couriers, post and correspondence related duties etc. ensuring these are fulfilled and wherever possible, exceed client expectations
+ Ensuring that the lobby, reception/waiting area and main reception desk areas are consistently kept clean, tidy and in line with Customer presentation standards
+ Collaborative approach to working with other internal Client departments to ensure smooth, seamless operations
+ Regular review working practices to ensure standards are being met and remain efficient
+ Participating in any training which is in place to achieve and maintain the level of service Fulfilling any reasonable requests from the management team
**Competencies:**
+ Managing and Leading other
+ Manages Self
+ Decision Making
+ Communication Skills
+ Business Acumen & Commercial Awareness
+ Operational Excellence
+ Strategic Thinking (Planning & forecasting)
+ Customer Management & Sales Development
+ Relationship building & Networking
**Position Requirements:**
+ 18 years of age or older
+ High School Diploma or GED Required
+ Conflict resolution and de-escalation skills a plus
+ Must be able to interact with a wide range of individuals in a professional manner
+ Must have great attention to detail
+ Previous experience in Concierge, Hosting, Client Management, Office Management and/or Hospitality teams
+ Experience in customer service/customer facing essential
+ Flexible, professional attitude
+ Reliable and customer focused with a commitment to exemplary service
+ Adept at working under pressure
+ Outstanding communication skills both written and oral
+ Proactive, discreet and motivated
+ Extremely well presented
+ Ability to work alone and as part of a team
+ Self-aware and motivated
+ IT Literate with a good knowledge of Microsoft packages including Office and Outlook
+ Vocational Customer Service qualifications
All candidates must be able to pass a drug test and background check
**Your Exciting New Chapter Is Just A Click Away!! Apply Online Today!!**
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**About Us**
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
**About the Team**
Our Company Mission:
Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.
Our Values:
Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.
Integrity:
Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.
Vigilance:
Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.
Helpfulness:
As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.