Customer Service Professional
: Job Details :

Arvig: Where Innovation Meets OpportunityJoin one of the nation's largest independent broadband service providers! Arvig delivers cutting-edge broadband and telecommunications services-including high-speed internet, TV, phone, and security-to residential and business customers across Minnesota andbeyond.Position SummaryAs a Customer Service Professional, you will be the first point of contact for our customers, ensuring their needs are met with efficiency, professionalism, and care.What You'll Do:As a Customer Service Professional, you will be the first point of contact for our customers, ensuring their needs are met with efficiency, professionalism, and care.* Be a Product Pro: Learn the ins and outs of Arvig's awesome products and services* Solve Problems: Help customer find solutions, educate them on self-service tools, and make sure they leave every interaction happy* Stay Connected: Handle calls, chats, emails, and face-to-face interactions with a smile and stellar communication skills* Own the Process: Navigate billing systems, process transactions, and complete service orders like a boss* Build Relationships: Collaborate across teams and make sure every customer feels confident and valuedWhat We're Looking For:* A tech-savvy problem solver who's passionate about helping others* Stellar communications skills and the ability to explain things in a clear, friendly way* Attention to detail* Resiliency, dependability, and a commitment to continuous learning* High school diploma or GED required; an associate's degree is a plus!Your Schedule: This is a full-time position with hours of Monday - Friday, 9:30 a.m. 6:00 p.m., and occasional Saturdays from 9:00 am to 1:00 pm.Your Location: This position can be located in our Ada or Twin Valley retail locationAt Arvig, we value or employees and their contributions. That's why we offer a competitive salary and a comprehensive benefits package that includes:* Health, dental, and vision insurance* 401K with company match* Profit sharing* Employee Stock Ownership Plan (ESOP) - Own a piece of the company you help build!* Paid time off, holidays, and education reimbursement* Company services discounts and FREE internet in eligible service areas*Join us and help shape the future of connectivity.Apply today and see why our team is proud to say, This is the Arvig Advantage! Arvig is unlikely to offer H-1B sponsorship due to limited H-1B visa availability.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities* At your primary residence located in an Arvig service area.