Customer Service Quality Assurance Associate ($25.00)
: Job Details :

Position Summary:The Quality Assurance Associate is responsible for the dedicated scoring of interactions between the centralized team and ICAC customers. Additionally, the QA Associate will assist with analyzing and presenting scoring results to recognize top performers and identify opportunities for improvement.Job Duties:Measures employee performance by monitoring recorded customer interactions and applying a standardized scoring system, as laid out in the QA Scoring and Coaching Program. (Estimated minimum 30 - 40 calls scored/day).Aggregates scoring results, conducts analysis and processes raw data into presentable format that provides critical insight into customer service performance.Listens analytically to seek out opportunities for process improvements, service trends, customer service pain points, and best practices.Assists with development and ongoing definement of QA processes.Minimum Qualifications / Other Expectations:Experience:Minimum of 2 years experience working in a contact center environment, providing customer service and/or sales support.Knowledge, Skills and Abilities:Exceptional listening and analytical skills.Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability a plus.Direction is provided for assignments in terms of desired outcomes (goals), timing and budget. Work is reviewed/measured in terms of meeting organizational objectivesCompensation:Base Pay Start Rate: $25.00The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.About Us:Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California's most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.We take as much pride in our employee community as we do the communities we create. It's an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.#LI-Onsite