Customer Service Quality Improvement Coaching Specialist
: Job Details :

When you join Suburban Propane, you become a part of a fast-paced and dynamic company that has been serving its employees and customers for over 95 years. As a Quality Improvement Coaching Specialist, youll provide comprehensive and impactful coaching to representatives across the company to enhance skills that will drive employee development and elevate customer satisfaction, growth, and retention. By collaborating closely with Area, Region, and local Customer Service Center management to implement effective coaching strategies, you will effectively foster continuous improvement within the organization and help Suburban Propane maintain its longstanding culture of excellence!

• Provide coaching to representatives that is focused on ECE skills and the use of SMART goals to enhance employee development and improve customer satisfaction, growth, and retention.
• Collaborate with various levels of management to implement effective coaching strategies and drive continuous improvement efforts.
• Deliver constructive feedback to aid management in formulating performance improvement goals.
• Serve as a subject matter expert proficient in both Exceeding Customer Expectations and High-Performance Coaching programs, ensuring alignment with organizational goals and standards.
• Maintain detailed records of coaching sessions, evaluations, and recommendations for improvement.
• Identify and recommend strategic opportunities to elevate overall service and sales excellence.
• Provide regular reporting to communicate progress, trends, and opportunities at the Companywide, Region, and CSC levels.

Why join the Suburban Propane team? Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including:

• Medical, dental, and vision (eligibility after just 30 days of employment)
• Paid time off that increases with tenure
• A 401(k) with company match and immediate vesting
• A new employee training program and many opportunities for continued learning and career development
• Disability and life insurance
• Employee recognition program
• Generous tuition assistance program
• Propane discounts, and more!

For eligibility and a full list of our benefit offerings please visit:

$58,069 - $69,683 per year (dependent on experience)

This position will occasionally require travel, as needed.

• Bachelor's degree (B.A.) from an accredited college or university preferred.
• Minimum 3 years of quality improvement experience in a service and/or sales-oriented environment preferred.
• Training and/or coaching background desired.
• Must possess natural coaching abilities, adept at guiding and mentoring reps to achieve their highest potential.
• Must demonstrate proficiency in both oral and written communication to effectively convey ideas, provide constructive feedback, and foster positive relationships.
• Demonstrate strong problem-solving and critical thinking skills, coupled with a solution-focused attitude, and strong leadership skills to adapt to different styles and personalities, providing ongoing support and development to reps.
• Familiarity with call recording and monitoring technology for tracking performance metrics, and providing targeted feedback.
• Proficiency in Word, Excel, and PowerPoint is necessary for documenting insights, analyzing data, and delivering impactful presentations.

As part of our pre-employment hiring process background checks and drug screens are performed.

Headquartered in Whippany, New Jersey, Suburban Propane Partners, L.P. (NYSE:SPH) is a nationwide marketer and distributor of a diverse array of products to meet the energy needs of our customers, specializing in heating oil and refined fuels, as well as the marketing of propane, natural gas and electricity in deregulated markets. As a national propane industry leader with over 3,000 employees, Suburban Propane maintains business operations in 42 states, providing prompt, reliable service to over one million residential, commercial, industrial and agricultural customers. We are committed to supporting the growth and innovation of propane as a sustainable energy source and investing in the next generation of even cleaner and lower carbon renewable energy sources.

At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. All applicants for employment shall be considered without regard to race, religion, color, creed, national origin, ancestry, age, gender, sex, pregnancy, sexual orientation, gender identity, gender expression, marital status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other classification protected by law.

For more information about our hiring process, please visit:

All applicants for employment shall be considered without regard to race, religion, color, creed, national origin, ancestry, age, gender, sex, pregnancy, sexual orientation, gender identity, gender expression, marital status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other classification protected by law.