Customer Service Rep.
: Job Details :

A CSR is responsible for engaging with customers on behalf of TEKNOGRID. The duties of this position include answering phone calls, emails, participating in meetings, and maintaining expert knowledge about our company products or services to best help customers.RESPONSIBILITIESA Customer Service Representative must support internal and external customers. The primary responsibility covers tasks, such as:Providing introductory information to new customersEnsuring that customers are satisfied with products or servicesFollowing up with clients or customers to check that they're still happy with any purchasesLetting customers or clients know about additional products or servicesDetermining the quickest, most effective ways to answer a client's or customer's questionsEscalating queries and concernsTroubleshooting common issues with a product or serviceWorking with a team of CSRs and other departments to find appropriate solutionsQUALIFICATIONSAbility to troubleshoot and multitaskAbility to meet deadlines and deliver high-quality results with minimal supervision in a fast-paced environmentExperience with MS Excel, MS Word, and MS OutlookExcellent communication, interpersonal, and presentation skillsAbility to learn about and work on complex technical problemsCertified And Audited By Experts In The Industry#J-18808-Ljbffr