Location: Irmo,SC, USA
Job Title: Customer Service Representative
Location: Columbia, SC (Onsite with Hybrid Potential after 90 days)
Pay: $22.00 - $23.00 per hour
Position Type: Full-time - 6 month Contract to Hire
Schedule: Monday to Friday, 7:30 AM to 8:00 PM CST (Some Saturday hours may be required)
Job Description:
As a Customer Service Rep, you'll play a critical role in supporting a leading provider of supplemental accident, health, disability, and life insurance products. You will work in a fast-paced environment, managing inbound and outbound calls and emails to provide a superior customer experience.
Primary Responsibilities:
+ Handle inbound and outbound calls to provide high-quality customer service in a fast-paced contact center environment.
+ Efficiently address customer inquiries and issues, demonstrating professionalism and ownership.
+ Build rapport with customers, exceeding their expectations with prompt and accurate service.
+ Utilize multiple systems to research, analyze, and resolve customer requests.
+ Maintain performance and quality metrics while solving problems and making informed decisions.
+ Learn the basics of personal lines insurance and products offered to customers.
+ Work scheduled shifts and be flexible with overtime and weekend hours as needed.
Additional Qualifications:
+ High school diploma/GED Required; college degree or coursework preferred.
+ 3-5 years of experience in the insurance industry or high-volume call center. (no retail)
+ Strong customer service focus with a commitment to delivering excellent service.
+ Previous experience in a high-volume contact center is a plus.
+ Proficient in computer skills, including multi-application navigation and multitasking.
Why work here?
This role offers the chance to work with a highly-rated insurance provider recognized for its financial strength and excellent claims handling. The organization values innovation and takes a customer-focused approach to supplemental insurance. It's also celebrated as a top Military Friendly Employer and promotes a collaborative, Positive Mental Attitude (PMA) work culture. As a contractor, you'll receive health, dental, and vision insurance benefits, with the opportunity to transition to a permanent position.
Apply and a TEKsystems recruiter will reach out within 10 days.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.