Location: Raleigh,NC, USA
**This position pays up to $18/hr, you will have a training schedule when you start. We are looking for someone who has complete flexibility Monday-Saturday because the hours or days could change depending on the service department needs.**
**We are looking for individuals who:**
* Are engaged customer advocates
* Meet or exceed (attainable) performance targets
* Are brand ambassadors both internally and externally
* Think on their feet and can learn in an ever-changing environment
* Handle customers needs with integrity and empathy in one transaction
* Demonstrate computer super powers while accurately navigating and maneuvering through multiple applications and screens simultaneously
* Have impeccable time management skills
* Actively engage and participate in training and weekly coaching sessions
* Take initiative
* Are adaptable! Change is a constant in the automotive world, i.e. program offerings, computer tools, process changes, etc.
* Strive to be the best they can be and maintain a high level of superior customer service/professionalism to a diverse group of customers
* Bilingual English/Spanish preferred but not necessary
*Benefits, Benefits and More Benefits!*
* Full Time Employment
* Medical, Dental, Vision & 401k plans
* Paid Time Off
* Fun working environment!
* Company discounts!
**Qualifications / Successful candidates for this position will have:**
* 2 years experience in providing customer service either via phone or in person.
* Ability to type accurately and quickly.
* Maintain a positive environment, working with co-workers and customers within a diverse culture.
* Excellent telephone manner and listening skills.
* The ability to relate to customers in a professional and courteous manner.
* The ability to work in a team environment.
* The ability to work under pressure.
* The ability to sit for long periods of time.
* Excellent attention to detail and multi-tasking ability.
* Self-motivation to work under his/her own initiative.
* Must pass drug test and state, federal and criminal background check
* Must have High School diploma or general education degree (GED). (Associates degree preferred)
* Must be at least 18 years of age
We are an equal opportunity employer.
**Apply for Customer Service Rep - Call Center (service)**
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I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.
Full Name Date: 2/2/2022