Location: Lewiston,ME, USA
At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.
Central Maine Healthcare is seeking a Customer Service Rep to join our Support Services team!
This is a full time, benefits eligible position.
Starting pay is $18.25 per hour.
The Customer Service Specialist may work in either a Food or Facilities operation. Their main function is to handle customer service interactions through either face-to-face, email, or telephone communications. The Customer Support Specialist may also be required to record and document various interactions for management follow-up. The general responsibilities of the position include those listed below, but Central Maine Healthcare may identify other responsibilities of the position.
Education and Experience:
* High School diploma, GED, or equivalent experience preferred
What It's Like Working At CMH:
We are all about our team members growth and health. That why we prioritize work/life balance, community-based wellness initiatives and tuition reimbursement or student loan repayment for ALL of our team members.
CMH offers a robust benefits package that includes:
* Robust Paid Time Off (PTO) program
* Medical plan with enhanced Tier 1 benefits provided within the CMH system.
* Dental plan
* Vision plan
* Health Savings Account (HSA)
* Basic Life insurance at no cost
* Supplemental Life insurance
* Long-term disability insurance
* 401(k) or 403(b) retirement savings plans
* Tuition IO partnership for student loan repayment assistance and tuition assistance
* Family leave program for Parental Leaves
* Comprehensive Wellness Program
Essential Duties:
* Handles customer service inquiries and problems via the telephone, recording recurring problem
* Provides immediate assistance to customers as requested.
* Maintains a method to document, track and research customer input.
* Shares recurrent problems identified by customer input.
* Reviews statistics and trends with appropriate personnel.
* Identifies needs and makes recommendations for quality improvement that creates perceived value to customers.
* May respond to email inquiries.
* May send written communications in response to customer comment forms
* Complies with all Central Maine Healthcare, HACCP/OSHA, and/ or local policies and procedures related to all assigned work.
* Follow and uphold HIPAA-applicable rules and processes to protect and secure Protected Health Information (PHI)
* Reports all accidents and injuries in a timely manner.
* Complies with all company safety and risk management policies and procedures
* Participates in regular safety meetings, safety training, and hazard assessments.
* Attends training programs (classroom and virtual) as designated.
* May perform other duties and responsibilities as assigned.
If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application!