Overview:
Our client, a diversified pharmacy solutions organization serving health plans, employers, and government programs, seeks an accomplished Customer Service Representative.
*** Candidate must be authorized to work in USA without requiring sponsorship ***
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*** Location: 100% Remote for California Residents
*** Duration: 6 months contract w/ possibility of extension or conversion to FTE role (depending upon performance)
Notes:
- Pay Rate: $18.83/hr on W2.
- Position is mainly remote currently with an option of returning to office at future date.
- Standard Hours: Shift may vary according to volume; candidates must have flexibility in schedule.
- Start Date: 01/06/2025.
- Interview type: video conference, candidate must be prepared to come on camera during interview.
- Training Schedule: 8:00am 5:00pm PST with a one-hour lunch, Mon Fri.
- Training Duration: 4 weeks.
- Success Lab [Content Revision | Shadowing with Agents on floor | Taking calls]: Subsequent 3 weeks || 8:00am - 4:30pm.
- No time off during training.
- No unscheduled absence during the first 90 days.
- Once 90 days is over candidate can work OT.
- Attendance is an important factor in this position.
- Client Ops are 24/7. Hires would be spread across shifts, so candidates must be flexible to any of below shifts / schedules [Candidates must be available to work either both weekend days OR one weekend day].
- Shift / Working Hours: 9:30 am - 6:00 pm (Tue - Sat); 9:30 am - 6:00 pm (Sun - Thu); 1:30 pm - 10:00 pm (Sat - Wed); 10:30 am - 7:00 pm (Fri - Tue).
- Schedule / Working Days: Tue - Sat, Sun - Thu, Sat - Wed, Fri - Tue.
- Candidate MUST have high-speed wired internet connection. Wi-Fi / Wireless connections not allowed as a violation of policy and can lead to breach of Private Health Information (PHI).
- Candidate MUST have a reliable home-office environment.
Description:
- The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
- A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed.
- Customer service agents may be inbound, outbound or a combination of both.
- Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Qualifications:
- High School Diploma or GED.
- 1-2 years customer service-related experience required.
- High call volume experience.
- 24/7 call center experience.
- Proficient in computer software navigation and dual screens.
- Pharmacy / Healthcare Call-Center experience is a pre-requisite.
- Critical thinking and problem-solving skills.
- Strong communication skills.
- Ability to work independently and manage ones time.
- Ability to accurately document and record customer/client information.
- Previous experience with computer applications, such as MS Outlook or data entry software.
- Ability to handle complex calls.
- Critical thinking and problem-solving skills.
- Strong verbal & written communication skills, attention to detail, and interpersonal skills.
- Preferred: Bi-lingual for Hmong, Spanish, Mien.
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I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.
Satwinder Sat Singh
Lead Technical Recruiter
Company Overview:
Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients businesses forward.
Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.