Location: Gilbert,AZ, USA
Customer Service Rep Gilbert , Arizona **Overview**
Transdev is immediately hiring for call center rep's in Gilbert, AZ!
**$500 Sign-on/$500 referral bonus available!**
**Starting rate: $14.00/hr**
**Tentative Schedule: 10:30 - 7:00 pm/includes weekend schedules**
Takes customer calls and schedules customer rides using a computerized scheduling system. Creates daily manifests for paratransit drivers based on customer demands. Investigates, resolves, documents, and responds promptly to basic customer complaints and positive feedback in accordance with company policies and procedures.
**Responsibilities**
* Answers customer calls and inputs all customer rides using a computerized scheduling system; enters new customer information or changes into the system
* Provides customer service with late vehicle service, verifying No Shows and assisting riders with resolving service related complaints
* Receives customer inquiries and complaints; answers questions and provides information about services; resolves customer inquiries relating to transportation; communicates resolution to customers
* Creates daily manifests for paratransit drivers based on customer demands.
* Monitors efficiencies of manifests to ensure that routes are logical and efficient based on customer needs.
* Clearly and accurately documents issues.
* Maintains a clean and well-organized work area
Other duties as required.
**Qualifications**
**Education, Licensing, and Certifications** :
* High school diploma or equivalent, such as GED, required
**Experience Preferred:**
* 1 year or more of customer service experience preferred.
**Skills and Knowledge Required:**
* Ability to read, comprehend and understand maps
* Ability to read, understand, interpret, and explain transit system operating rules, regulations, policies, phases and routes
* Basic math, writing, and computer skills
* Ability to communicate via telephone with clear speech and a pleasant phone manner
Travel requirement (as a percent):