Customer Service Rep
: Job Details :

Customer Service Rep

East Aurora, NY

**Onsite**

Contract

$21/hr - $21/hr

Our client, a well known entertainment and American toy brand is urgently looking to hire a **Customer Service Rep** to join their team **ON SITE in East Aurora, NY!!**

**** This is a 7+ month contract on W2 offering a full benefits package ****

**Required Skills & Experience**

+ Associate's degree in business or equivalent experience.

+ Experience in Customer Service or related field

+ Excellent analytical skills. Must be able to predict/diagnose problems and identify solutions

+ Basic understanding of EDI technology and Purchase Orders/Invoices

**Job Responsibilities**

+ Serve as Primary contact for National or Priority accounts and Sales Managers in all telephone and written communications.

+ Process account purchase orders from receipt to shipment to ensure accurate, timely and economical shipments.

+ Enter and maintain accurate pricing and toy specifications.

+ Establish and maintain system code files and customer profiles.

+ Maintain proper Dating Terms and Promotional Programs on all purchase orders.

+ Perform the on-line stock commitment process.

+ Research and resolve domestic and direct import order and shipment problems.

+ Monitor Ad Order activity for all accounts to ensure timely delivery of product for advertisement.

+ Coordinate and monitor the shipment of allocated items.

+ Provide accurate item, order and shipment information to customers, Salesforce and management for use in planning, scheduling and forecasting.

+ Maximize order fill rates to assigned accounts.

+ Initiate changes or cancellations of orders to avoid shipping problems.

+ Work closely with Distribution Centers to ensure timely shipment of Purchase Orders

**You will receive the following benefits:**

+ Medical Insurance - Four medical plans to choose from for you and your family

+ Dental & Orthodontia Benefits

+ Vision Benefits

+ Health Savings Account (HSA)

+ Health and Dependent Care Flexible Spending Accounts

+ Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

+ Hospital Indemnity Insurance

+ 401(k) including match with pre and post-tax options

+ Paid Sick Time Leave

+ Legal and Identity Protection Plans

+ Pre-tax Commuter Benefit

+ 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.

**Posted by:** Brittany Mericantante

**Specialization:** Manufacturing / Operations Customer Support / Call Center / Client