Location: San Jose,CA, USA
**Customer Service Rep**
Administration Vs in 1615 S 7th St, San Jose, CA 95112-5932, United States 1615 S 7th St, San Jose, CA 95112-5932, United States 1615 S 7th St, San Jose, CA 95112-5932, United States Full Time As a Customer Service Representative, you will be a key member in providing service information and resolve any emerging problems that our customer accounts may face. You will be responsible for
**Responsibilities include but not limited to:**
* Answer incoming customer calls regarding order placement, billing issues, product problems, service questions and general customer concerns/complaints via phone, email and/or social media
* Maintain a high level of professionalism with clients and working to establish a positive rapport with every caller
* Ensure customer information is updated in the customer database at all times
* Work with the management team to stay up to date on product knowledge and company policies
* Maintain the accuracy of Valleys reputation as an excellent customer service based organization by problem solving and turning frustrated clients into lifetime customers
**Basic Qualifications**
* Attention to detail and high level of accuracy
* Positive attitude and ability to thrive in a fast paced environment
* Demonstrated patience and professionalism with all customer interactions
* Problem Solving skills
* Demonstrated willingness to learn
* Computer knowledge and efficiency, including basic understanding of Microsoft Excel and Word
* Demonstrated strong time management and organizational skills
* Ability to maintain discretion and confidentiality at all times
* Ability to perform basic mathematical calculations
**Preferred Qualifications**
* Must pass a background check and drug screen
* Spanish speaking
Valley Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity, or age.
**Explore Job Location**
1615 S 7th St, San Jose, CA 95112-5932, United States