Location: Fernandina Beach,FL, USA
Customer Support Representative- Renaissance Windows and Doors
PURPOSE
Provide customer support services to customers and operations teams by delivering timely and accurate reporting on work orders and provide status updates on customer account activity. This position requires an individual who is detail oriented with a strong work ethic
MANDATORY REQUIREMENT
KNOWLEDGE AND SKILLS
Job Duties
Collect data from Operations and Sales to prepare RFQs and quotes with accuracy in a timely manner.
Call Customers as required for quote approvals, parts, statuses, freight charge approvals
Creating, Scanning and filing all Sales orders.
Answer customer inquiries about order status, cost proposals, account balances and all other general information.
Provide daily updates on customer interaction to the management team
Additional responsibilities may include assisting with shipping and receiving documentation, and accounts receivable collections.
Additional duties may include:
Work with management personnel to resolve any transportation issues or concerns.
Complete required documentation for shipping materials.
Verify items shipped and received against Customer Orders and Company Purchase Orders information.
Perform tasks in accordance with, quality and regulatory requirements. Adhere to security and safety policies.
Perform additional administrative duties as required such as answering incoming phone calls.
Renaissance Windows and Doors team members are eligible for medical insurance, life insurance, dental and vision insurance, paid holidays and vacation, and 401K.
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