Location: Miami,FL, USA
Customer Service Rep
Location: Miami, FL, United States
Date Posted: Oct 17, 2024
Brand: Tropic Oil
Hiring Brand Description
Tropic Oil is a registered trademark of Valero Energy Inc., used under license by Parkland Corporation. Parkland is a leading international fuel supplier, convenience store operator, and community enabler, serving diverse customers across 26 countries.
Brief Description
The Customer Service Representative serves as a first line of responsiveness to any emerging issues our customers may face in order to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Reports to the Customer Service Manager of the Regional Operating Center (ROC.)
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Description
Competitive Benefits. Meaningful Extras. Unmatched Value.
* A place where you can take your career in the direction you want to grow and go
* Flexible medical and dental package options for employee and family with a significant employer contribution
* A focus on healthy living through wellness initiatives and an annual fitness reimbursement program with health savings account contribution eligibility up to $1,000/year
The Opportunity:
The Customer Service Representative serves as a first line of responsiveness to any emerging issues our customers may face in order to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Reports to the Customer Service Manager of the Regional Operating Center (ROC.)
Responsibilities:
* Manage large amounts of incoming calls from customers, working to address immediate issues, direct calls to appropriate party and troubleshoot and investigate if warranted.
* Processing orders, forms, applications, and requests
* Handle customer complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution.
* Keep records of customer interactions, process customer accounts.
* Pass along any sales leads or additional sales to the Sales Manager
* Participates in general staff meetings, other internal meetings, a
Education:
High school diploma or equivalent
Requirements:
* Strong phone contact handling skills and active listening
* Familiarity with CRM and ERP systems and practices
* Microsoft Office proficiency (Word, Outlook, Excel)
* Customer orientation and ability to adapt/respond to different types of people
* Excellent communication and presentation skills
Humble. Hungry. Smart. Does this sound like you?
Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required. Someone who sees the bigger picture? You sound brilliant to work with!
We Want You To Shine:
We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.
Belonging Matters. Because You Do:
We are an equal opportunity employer and encourage applications from all qualified individuals.
Our ability to work as one team across Canada, the United States and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another's unique contributions.
Our Employee Resource Groups (ERGs) and Affinity Networks help us activate enterprise-wide strategies that power a proactive culture of diversity, equity, inclusions, and ultimately - belonging.
We respect the diverse cultures, traditions and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.
The Fine Print:
Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.
Please note that final candidates for this position will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.