customer service rep
: Job Details :

customer service rep.

+ bay shore , new york

+ posted 7 days ago

**job details**

summary

+ $19 - $20 per hour

+ temp to perm

+ no requirements

+ category transportation and material moving occupations

+ referenceAB_4661584

job details

We are seeking a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for assisting our customers by providing timely, accurate, and efficient support regarding product inquiries, orders, technical support, and general customer needs. The role requires excellent communication skills, a passion for problem-solving, and the ability to handle a variety of customer service scenarios in a fast-paced environment.

salary: $19 - $20 per hour

shift: First

work hours: 8 AM - 5 PM

education: No Degree Required

Responsibilities

+ High-Volume Customer Support: Manage a large volume of incoming calls and emails daily, addressing customer inquiries related to products, services, order status, pricing, and shipping information.

+ Order Management: Accurately process and manage customer orders, ensuring correct item quantities, delivery details, and billing information. Address any issues related to backorders, shipping delays, or product availability.

+ Technical Assistance: Provide basic technical support and troubleshooting for customers using products. Escalate complex issues to senior technical staff as needed.

+ Problem Resolution: Handle customer complaints or concerns efficiently, working to resolve issues quickly and professionally while maintaining a high level of customer satisfaction.

+ Effective Communication: Respond to emails and phone inquiries with professionalism, clarity, and empathy. Ensure prompt responses to both phone and email communication within company-established timeframes.

+ Product Knowledge: Develop and maintain a strong understanding of the product line and services, staying current on product features, updates, and industry trends to provide accurate and useful information to customers.

Skills

+ Customer Service

+ CUSTOMER ORDERS/SALES

+ Basic Software Skills

+ Basic Computer Skills

Qualifications

+ Years of experience: 1 year

+ Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ...@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

**get in touch**

we are here to help you with your questions.

DC

**daniel cohen**

+ +1 631 ### #### (tel:+1 631 ### ####)

+ ...@randstadusa.com