Customer Service Rep
: Job Details :

Company DescriptionPerformance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.Job DescriptionWe deliver the goods:Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more.Growth opportunities performing essential work to support America's food distribution system.Safe and inclusive working environment, including culture of rewards, recognition, and respect.Position Description:The Customer Service Rep is responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deals with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors, and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and performs any duty assigned to best serve the company.Primary Responsibilities:Input customer orders.Input customer credits.Input order and invoicing information accurately and in a timely manner.Assist customers with orders and problems. Contact vendors and request samples for customers.Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.Attend training and Customer Service meetings.Perform other related duties as assigned.Required QualificationsHigh School Diploma/GED or Equivalent Experience.6 - 12 months customer service, call center, and/or related area experience.Preferred Qualifications1-2 years customer service, call center, and/or related area experience.EEO StatementPerformance Food Group and/or its subsidiaries (individually or collectively, the Company ) provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state, and federal laws and regulations.#J-18808-Ljbffr