Location: Knoxville,TN, USA
Description
O'Neal Steel is currently seeking a Customer Service Representatives to assist our Sales Department at our Knoxville, TN office.
The Customer Service Representative performs assigned tasks to assist in the overall sales effort of the District or Region. As directed by sales or inventory management, obtains local buy-out materials from approved suppliers at the lowest cost consistent with considerations of quality, reliability of source and urgency of need.
Responsibilities May Include But Are Not Limited To:
+ Analyze quotations received, select or recommend suppliers with whom orders are to be placed.
+ Locate fill-in inventory from local suppliers to meet urgent requirements.
+ Key quotations and correspondence as directed by sales representatives.
+ Assist in the preparation of reports and recording keeping regarding the sales function.
+ Assist sales representatives in expediting and follow?up of orders.
+ Assist with incoming customer calls by directing them to the appropriate individual or department needed to resolve problems or complaints.
+ Assist with outgoing customer calls as directed by sales representatives.
+ Provide support to the sales staff in its effort to give customers the best possible quality and service.
Required Skills: To qualify for consideration, an applicant must possess the following skills. Possession of these skills is a prerequisite for employment..
+ Special Skills (above average skill required) : organized, detail oriented, ability to work with little supervision, handling outside contacts, communication (oral and written), interpersonal skills, motivation, coping with difficulties and emergencies.
+ Additional Skills: must be able to concentrate and maintain productivity in high pressure situations.
+ Proficient in Microsoft Office applications
Education: Associate or Bachelor Degree in Business, Administration, or pursuing such a degree. Non-degree candidates with experience (2 or more years) will be considered.
*Upon offer of employment, candidates must pass a criminal background check and drug test.
Benefits: O'Neal Steel offers a competitive salary and a comprehensive benefits package including, but not limited to:
+ Health, Vision and Dental Insurance
+ Work Site Wellness Programs
+ Health and Dependent Care Flexible Spending Accounts
+ Short-Term and Long-Term Disability Coverage
+ Tuition and Health Club Reimbursement
+ Accidental Death and Dismemberment and Life Insurance
+ Adoption Assistance
+ Training and Development Opportunities
+ 401k
About Us: With more than 100 years in business, O'Neal Steel, an O'Neal Industries affiliate, supplies a wide range of carbon and alloy steel, stainless steel, and aluminum products for companies nationwide. Founded in 1921 and headquartered in Birmingham, Alabama, O'Neal Steel has 18 strategically located distribution centers throughout the country that offer inventory and value-added processing capabilities tailored to market needs, all while providing high levels of customer service. O'Neal Steel's industry-leading online platform, PRONTO, provides continuous access to inventory, pricing, ordering, and account management.
Qualifications
Education
Preferred
+ Bachelors or better
+ Associates or better
Experience
Required
+ Must be able to concentrate and maintain productivity in high pressure situations.
+ Must be organized, detail oriented, ability to work with little supervision, handling outside contacts, communication (oral and written), interpersonal skills, motivation, coping with difficulties and emergencies.
+ Proficient in Microsoft Office applications
Preferred
+ Previous Customer Service experience is a Plus!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)