Location: Moorpark,CA, USA
Job Description:
At Pentair, you will work along-side passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life's essential resources for happier, healthier lives. From our residential and business water solutions to our sustainable innovations and applications, our 10,500 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world.
We have an opportunity for a Customer Service Representative to join our Moorpark, CA team. You will assist our customers by processing orders, preparing correspondence, answering phones, and fulfill customer inquiries with a goal to maintain customer satisfaction. This is a REMOTE role, taking place in the Moorpark, CA area. Temp position expecting to last 6-9 months with possibility for permanent work thereafter.
You will:
* Following up on orders and keeping customers informed. e.g. scheduled ship date, backorder status, part number, and description clarification
* Provide quotations, lead time, RMAs.
* Provide accurate, relevant, complete account notation in CRM.
* Able to work a flexible schedule during peak call times.
* Working with internal and external customers.
Key Qualifications:
* High school diploma.
* Three (3) plus years of experience in Customer Service, Call Center, Customer facing role or related field.
* Proficiency in Microsoft applications and Salesforce a must.
Shift:
* 1st shift, with OT and various other hours required during peak season.
Compensation:
For this full-time position working at this location, the anticipated hourly pay range for this role is $23.00 per hour. At Pentair, it is not typical for an individual to be hired near the bottom or top of the pay range. Pentair considers various factors in determining actual compensation for this position at the expected location. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, work location, and other relevant business or organizational needs.
Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.