Location: Huntsville,AL, USA
** Customer Service Rep-US**
Location: Huntsville, AL, US
REQ ID: 36742 *With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 9,000 employees are helping customers in more than 60 countries stay competitive. Kennametal generated nearly $1.9 billion in revenues in fiscal 2020. Learn more at* *. Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.*
**Job Summary**
Provide front line support for customer order entry, order expedites, quoting, returns, price/availability, manage special promotions, billing inquiries/issues, service requests, suggestions & complaints. This is a salaried position that provides additional bonus incentives based on team performance. Kennametal offers world-class career growth opportunities in addition to a highly competitive salary, generous paid time off, full benefits from day 1, 401(k) retirement, tuition reimbursement and more.
**Key Job Responsibilities**
* Provide new and existing customers with the best possible service in relation to billing inquiries, service requests, and directs customer to resolution of issue.
* Provides customer services relating to sales, sales promotions, and communications.
* Resolves customer inquiries and complaints fairly & effectively & provides timely responses to customer inquiries via fax, phone, email, etc. and maintaining metrics goals. Resolves more complex complaints escalated by customer/sales force.
* Setup Customer Accounts (CRM and SAP), this includes working with other segments to make sure we are setup for reporting and function related to customer needs.
* Examine documents (PO, drawings, specifications, etc.) working closely various departs to enter material is flowing through processes.
* Enter orders in SAP, attached documents and send acknowledgments
* Respond to customer requests via phone or email
* Maintain customer web-based interfaces i.e., portals (order retrieval, acknowledgments, uploading invoices, create ASNs and labels)
* Maintain scheduling agreements &/or Qty contracts
* Work with accounting to resolve receivable issues
* Entry and track of customer complaints
* Overall Support for Sales &/or Plant
**Requirements**
* Years of Relevant Work Experience Required: 1-3 Years
* Minimum Level of Education -HS Diploma required and 4 yr secondary degree preferred.
* Experience using CRM systems and SAP preferred
AMERKMT1
*As part of our core values, Kennametal is committed to providing an inclusive and welcoming environment for all people. We are an Equal Opportunity employer.*
**Nearest Major Market:** Huntsville
**Job Segment:** Engineer, Social Media, ERP, SAP, Sales, Engineering, Marketing, Technology