Job Description:
Pentair has a job opportunity for you!Join us as a
Customer Service Repair Technician in our San Luis Obispo facility.You will be helping customers over the phone with their products (ozone generators) who can walk them through the steps to troubleshoot them, working with warranties, and repairing units that come back from customers.
What's in it for you?- The anticipated hourly pay range for this role is: $17.88 - $33.22. At Pentair, it is not typical for an individual to be hired near the bottom or top of the pay range. Pentair considers various factors in determining actual compensation for this position at the expected location. Actual compensation will be determined by considering demonstrable level of experience, skills, knowledge, and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.
- 11 paid holidays each year
- 2 weeks of paid vacation to start (accrued weekly), and prorated based on hire date
- Medical, Dental, and Vision Insurance
- Up to 5% 401K match starting day one of employment
- Tuition reimbursement to support your education goals
More details about the opportunity:- Answer emails and phone calls to provide customer service, troubleshoot, answer technical questions, and place orders.
- Diagnose repairs and communicate with customers to authorize and be able to perform repairs on products (ozone generators).
- Participate in creating and presenting training materials and sessions for customers
- Prepare proper sales orders, work orders, material return authorizations and shipping documents for service work, both in and out warranty
- Work with other departments within the company including sales, engineering, production, purchasing, planning, receiving, and shipping to provide accurate and timely service to customers
- Must be able to work with computer systems and applications including Microsoft Suite, specialty software, and any other applications that are needed for the position
- Must be mechanically inclined, understand basic plumbing, electrical, and read blueprints or diagrams to help work with customers and repair products.
- Must be able to travel to perform on-site service, training, and maintenance.
- Past tech repair experience is preferred
Position hours/shifts (Overtime Available!):1st shift: 7am to 3:30pm, Monday through Friday (overtime when needed)
Physical Requirements:Physical requirements are standing, walking, twisting at the waist, lifting, and lowering weights up to 50lbs. Steel toed shoes are required on the distribution floor.
Pentair is an equal opportunity EmployerDiversity, Equity and Inclusion:With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, life experiences and many more factors contribute to this diversity.We take ongoing action to improve the diversity of our workforce by:
- Ensuring leadership involvement and ownership
- Attracting and retaining diverse talent at all levels
- Fostering a globally aware, inclusive culture
- Ensuring our practices are fair and non-discriminatory