Customer Service Representaive
: Job Details :

ABOUT THE BRAND:Callaway Golf is the leading manufacturer of premium golf clubs, balls, performance gear and accessories worldwide. Through an unwavering commitment to innovation, we push the limits of performance and create demonstrably superior products designed to make every golfer a better golfer.Our company is a blend of experience and diverse backgrounds, and together we look to move the game forward, and we want top-notch people to join us in that mission!By joining Callaway Golf, you also join part of the portfolio of brands within Topgolf Callaway Brands, an unrivaled tech-enabled Modern Golf and active lifestyle company delivering leading golf equipment, apparel, and entertainment, with a portfolio of global brands including Topgolf, Callaway Golf, TravisMathew, Toptracer, Odyssey, OGIO, Jack Wolfskin, and World Golf Tour ( WGT ). Modern Golf is the dynamic and inclusive ecosystem that includes both on-course and off-course golf. For more information, please visit ROLES AND RESPONSIBILITIES Handle an average of 100 incoming account/consumer calls per day exceeding customer's expectations on each interaction. Responsible for explaining the features and benefits of Callaway's past and current product lines. Make decisions regarding warranty and non-warranty issues and process return authorizations in SAP. Responsible for processing return authorizations for credit, evaluating and requesting pricing adjustments for accounts as necessary. Process SAP transactions including sales orders Respond to inquiries from Accounts and consumers regarding the status of Sales and Customer Service orders. Service overflow new sales order requests from accounts, using Sales skills to cross-sell/up-sell. Trouble shoot account and consumer problems as well as UPS tracing/follow up as necessary. Responsible for directly handling service requests for 3-4 Outside Sales Representatives. Stay abreast of industry current events and trends. Demonstrate use of good customer service skills to provide excellent customer service on every interaction. Utilize efficiencies in multi-tasking to operate simultaneously in SAP, Callaway Connect, Outlook, and Intranet based tools and minimize AUX time. Proficient in basic sales skills to process overflow Sales order requests and manage order status inquiries. Work with Repair Coordinator and Customer Service Adjustments Coordinator to trouble shoot shipping, billing and repair issues. Process ZV17's to ensure return authorization for repairs are processed quickly. Be ready and willing to take on special projects and training as assigned, and to complete those projects with thoroughness and accuracy.TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities) Basic knowledgeable in SAP-Sales Inquiry, order entry, and processing return authorizations. Strong Customer Service and relationship building skills. Knowledgeable in Callaway Golf Product, club alternations, and impact on playability. Problem Solving and ability to handle difficult Customers. Analytical, Detail-oriented, Flexible and Decisive. Demonstrated ability to work in an organized and efficient manner while multi-tasking. Demonstrated ability to use MS Word and Excel.EDUCATION AND EXPERIENCE Bachelor's degree (B.A.) from four-year college or university; Minimum 3 years related golf or customer service experience and/or training; or equivalent combination of education and experience preferred.#LI-CM1Community Giving : Callaway Golf is passionate about making a Difference Where we Live and Work. We don't just work here; we live, play, and are integral members of the San Diego County community. Inspired by our late Founder, Ely Callaway, Callaway Golf is committed to more than just crafting exceptional golf equipment-we're dedicated to building vibrant communities and positively impacting the lives of our neighbors, particularly those in need. The Callaway Golf Company Foundation and the Callaway Golf Company Employee Community Giving Program are two key initiatives through which we strive to make aDE&I and EEOC:Inclusion & Diversity: As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day.If your experience is close to what we're looking for, please consider applying. Experience comes in many forms, skills are transferable, and passion goes a long way. We know that diverse backgrounds and experiences make for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply. We look forward to learning more about you.ARE YOU READY TO MAKE THE TURN? APPLY TODAY!21.20 - 26.49 - 31.78 USD Hourly