OVERVIEW:
Our client, a major PBM (Pharmacy Benefit Services) entity owned by 20 non-profit health plans serving >33 million members and benefits manager of government programs including Medicare and Medicaid, seeks an accomplished Customer Care Associate / Representative.
***Client is hiring candidates California residents only***
***Target Start Date: 01/06/2025***
** LOCATION: 100% REMOTE/ WORK FROM HOME
** DURATION: 6 months contract with potential of extension
** WORK SHIFTS: Candidate should be comfortable working on all the below shifts
- 9:30 am - 6:00 pm (Tuesday - Saturday)
- 9:30 am - 6:00 pm (Sunday - Thursday)
- 1:30 pm - 10:00 pm (Saturday - Wednesday)
- 10:30 am - 7:00 pm (Friday - Tuesday)
TRAINING: 2-3 weeks; Required to be on camera during training/team meetings etc. (M-F: 8:00am 4:30pm Pacific)
ATTENDANCE POLICY: No time off in the first 90 days of assignment.
IMPORTANT Remote / Work-From-Home related:
- Equipment will be provided.
- Workspace: Candidates must confirm they have a quiet workspace free from distractions + a table and chair (The company provides equipment only). [Candidate should be fine doing MS TEAMs video screening call showing the workspace before submittal.]
- Client provides a 2-meter LAN cable for endpoint connectivity from modem/router to laptop.
- Hardwired Internet: Candidates must confirm they have high-speed internet access via a hardwired modem connection; Wi-Fi is unacceptable. [Candidate should be sharing a screenshot of speedtest.net].
- California Residency: Candidates must reside in California. [Candidate should be sharing his/her ID (Example: Driving License)].
- Candidate MUST be on camera during training/work hours, especially during attendance calls.
- Candidate MUST follow business casual dress code during working hours.
QUALIFICATIONS / REQUIREMENTS:
- Looking for customer service experience with the following: High call volume Healthcare/Pharmacy background if applicable.
- Proficient in computer software navigation and dual screens 24/7 call center Flexible: Shifts may vary.
- Ability to handle complex calls.
- Critical thinking and problem-solving skills
- Attendance is an important factor in this position.
- Strong communication skills
- Ability to accurately document and record customer/client information.
- Previous experience with computer applications, such as MS Outlook or data entry software.
- Preferred: Bi-lingual for Hmong, Spanish, Mien
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I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you are looking for rewarding employment and a company that puts its employees first, we'd like to work with you.