We are looking for an experienced Customer Service Representative in Gratz, PA, to come and join MI Windows and Doors. You should have two years of experience in a customer service enterprise setting. You will be responsible for providing superior customer service and support to MI Dealers, acting as the primary contact for assigned territory orders and inquiries. This position acts as a business liaison for the window distribution channel.The hourly compensation is $19.00 an hour. This is a first-shift position, and the hours are typically Monday through Friday 8 am to 5 pm. MITER Brands, also known as Milgard, MI Windows & Doors and PGT Innovations, is one of the nation's largest suppliers of vinyl windows and patio doors, with plants across the country.Why work at Miter Brands?Customer Service Representative job responsibilities include:
- Process and review requests in a timely fashion.
- Responsible to work directly with customers from assigned accounts to provide information, process and provide follow up for warranty and non-warranty issues to meet customer's needs.
- Answers telephone responds correctly to customer questions, and processes warranty issues in a timely manner.
- Processes payment transactions. - (confidentiality is required)
- Serves as a liaison between internal and external customers (including field service, sales, plant management & engineering) as needed to resolve any issues related to orders.
- Expedites the processing of special requests to satisfy customer deadlines.
- Remain flexible, open and positive when faced with challenging needs and customer demands.
- Performs clerical work including any additional administrative duties as assigned.
- Other duties assigned
Qualifications:
- High School Diploma or equivalent or some college preferred
- Minimum of one-two years' experience, preferably in manufacturing and building materials
- Previous windows sales and millwork experience preferred
Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Our medical plans include a Health Savings Account (HSA) option to help you save on healthcare costs. Below is a list of benefits you will enjoy while working with our company.
- Medical plans with an HSA option
- Prescription
- Dental
- Vision
- Company Paid Life Insurance
- Voluntary Life Insurance
- Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
- Company-paid Short-Term Disability
- Company-paid Long-Term Disability
- Paid time off (PTO), including Vacation, Personal, and eight paid Holidays
- 401k retirement plan with company match
- Employee Assistance Program
- Teladoc
- Tuition Reimbursement
- Yearly Wellness Clinic
MI Windows is experiencing strong growth, creating opportunities for our team members. This role is a great opportunity to learn about our business and show what you can do to build great products, processes, and people within an organization.If you are interested in the CSR position in Gratz, PA please apply now. We have built our success on our foundational philosophy of Respect, Service, and Excellence. MI Windows is a great place to grow your career as we continue to build an even greater organization!MITER Brands is an equal opportunity employer. Milgard Windows and Doors does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.#MITERopseast