Job DescriptionJob Description
- Supports pre-delivery and after-sale support to customers which may include product ordering, availability and delivery.
- If you thrive in a fast-paced environment and are looking for an opportunity to develop your customer service career, then we have a great opportunity for you.
- We are seeking a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written communications. Our channel includes end user-homeowners, installing and servicing contractors, and distributors. Our Call Center is a high-volume, fast paced and metric driven call-center team atmosphere with high emphasis on customer satisfaction.
- Provide exceptional customer support to homeowners.
- Handle homeowners to assist with locating local service providers.
- Manage all customer interactions via inbound/outbound phone, email, and written correspondence.
- Assist consumers with troubleshooting Wi-Fi connectivity and Remote access on website or phone applications.
- Communicate customer facing issues to management and identify areas of opportunity
- Collaborate with internal departments to resolve customer opportunities
- Actively participate in departmental Carrier Excellence initiatives as well as agent certifications High School Degree/GED
- 2+ years of experience in a call center and troubleshooting
- Working knowledge of call center tools such as CRM (Customer Relationship Management software) and phone tools (Salesforce experience preferred)
- Ability to handle between 75-90 phone calls per day while maintaining a positive/responsive attitude with the customer
- Excellent customer service skills
- Strong written and oral communication skills
- Proficient in MS Office (specifically Word and Excel)
- Strong analytical skills, accuracy and attention to detail
- Sense of urgency; strong organizational skills and ability to handle multiple tasks at one time
- Creative problem-solving skills
- Self-starter and well organized, able to multi-task and prioritize work
Company DescriptionAt Rocket Shippers, we're fulfillment experts, so you don't have to be. As a division of Pride Global, a certified minority-owned company, we offer the power and stability of a large corporation, with the flexibility and personal touch of a small business.Our complete ecommerce fulfillment solutions include comprehensive integration, storage, packaging, and shipping for your company. So, you can stop stressing about logistics and focus on reducing costs, increasing revenue, and growing your business.Technology forward fulfillment solution, helping small to medium sized businesses streamline their e-commerce presence.Company DescriptionAt Rocket Shippers, we're fulfillment experts, so you don't have to be. As a division of Pride Global, a certified minority-owned company, we offer the power and stability of a large corporation, with the flexibility and personal touch of a small business.\r\n\r\nOur complete ecommerce fulfillment solutions include comprehensive integration, storage, packaging, and shipping for your company. So, you can stop stressing about logistics and focus on reducing costs, increasing revenue, and growing your business.\r\n\r\nTechnology forward fulfillment solution, helping small to medium sized businesses streamline their e-commerce presence.