Customer Service Representative - $500 SIGN ON BONUS!
: Job Details :

Client Care Advocate - AnnuitiesStart Date: Monday, January 6, 2025Location: Des Moines, IAHourly Rate: $19.54 per hour + overtime with a $500 sign-on bonusTraining: Training lasts approximately 12 weeksTraining hours are Monday - Friday, in-office, from 8:30am - 5:00pm EST and consists of both classroom training sessions as well as time on the phone in the contact center fielding incoming calls.After training, you will follow a hybrid schedule, working three days a week in the office and two days a week from home.Our contact center is open as follows: Monday - Thursday 8:00am - 7:00pm EST.Friday 8:00am - 6:00pm EST This role will work an 8 hour shift once training is complete. Depending on business needs your shift will run between 8:00am EST and 7:00pm EST.COMPANY OVERVIEWGlobal Atlantic has an exciting opportunity for a Customer Service Specialist position based in Des Moines, IA. This person participates as a member of a team of customer service representatives engaged in processing insurance support phone calls, post call activities and completion of call back commitments involving our annuity customers, internal and external, by performing the following duties:RESPONSIBILITIES: Understands insurance products, procedures, and system capabilitiesResponds to inbound calls providing excellent customer serviceDocuments telephone conversations and written communication into a computer database or tracking system maintaining accurate corresponding hard copy files where applicableReceives and resolves telephone inquiries from parties of the contract within service standardsIdentify, communicate, and proactively work to solve problems or issuesAccurately answer all consumer/customer questions regarding all Global Atlantic products and accurately articulate features, advantages, and benefits and understanding the variances by StateInvestigates client request or complaints utilizing system and contract provisions to provide resolution within established administrative and compliance guidelinesFocuses on Global Atlantic's long-term success by building strong (internal and external) customer relationshipsResponsible for reporting to work at the start of scheduled shift and must be comfortable with having all calls recorded for quality assurance.Main contact for assigned sales representatives, accounts, and statesProvides a broad range of technical and operational support to clients and agentsKnowledgeable in using reporting tools and using good judgment when supplying reports to external customer and ensuring no breach in privacyParticipation in team meetings and other cross functional groups is expectedThis person is knowledgeable in commission triggers by product, commission payment and chargeback by product and distribution channelProvides other duties as assigned by management REQUIRED QUALIFICATIONS: Bachelor's degree or equivalent work experience1+ years' experience in customer serviceStrong PC and Software skills, especially Microsoft Office productsInsurance industry knowledge is a plus PREFERRED QUALIFICATION: Proven ability to grasp new products, concepts, and proceduresUnderstanding of the industry, sales process, and distribution channelStrong attention to detail with excellent organizational skillsGreat interpersonal and team skills requiredStrong written and oral communication skillsExcellent phone presence and presentationAbility to maintain positive attitude and composure in dealing with difficult situationsDemonstrated flexibility with schedules and time management #J-18808-Ljbffr