Location: Lafayette,LA, USA
Curana Health is a provider of value-based primary care services for the senior living industry, including skilled nursing facilities, assisted & independent living communities, Memory Care units, and affordable senior housing sites. Our 1,000+ clinicians serve more than 1,500 senior living community partners across 33 states, and Curana participates in various innovative CMS programs (including owned-and-operated Accountable Care Organizations and Medicare Advantage plans). With rapid year-over-year growth since our founding in 2021, Curana is setting a new standard in innovative care delivery for seniors with high-risk, complex clinical needs, many of whom have been historically underserved by the health care system. Our mission: To radically improve the health, happiness and dignity of senior living residents.
JOB DESCRIPTION:
Manage inbound and outbound calls to and from Curana Health patients in a professional and courteous manner to answer questions or address any concerns in reference to billing statements.
Essential Functions
* Responsible for inbound and outbound calls to and from patients to answer questions or concerns regarding account balances
* Accurately update changes to patient demographic and insurance information in computer database
* Documenting detailed call notes
* Verify insurance and filing claims
* Process patient payments over the phone
* Informs patients of deductibles and co-pays
* Must be able to interact with patients in a professional, courteous and calmly manner
* All other duties as assigned by supervisor and/or management
Competencies
* High Ethical Standard
* Time Management
* Exceptional verbal communication skills
* Excellent listening skills
* Ability to multi-task
* Punctual, professional, and dependable
Required Education and Experience
* High School Diploma or Equivalent
* Prior experience as a Customer Service Specialist or equivalent, ideally within a medical setting
* Proficiency in Excel, Outlook, and Internet skills
Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances.
The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.