Job description and requirementsCustomer Service Representative (Accounts Manager)(100% On-Site) Create value at TC TranscontinentalAt TC Transcontinental, we've got it made, and that's because of the expertise of our team.We are seeking a Customer Service Representative dedicated to delivering exceptional support for our beverage manufacturing clients. This role will focus on achieving outstanding customer satisfaction throughout the order-to-invoice process, with key responsibilities including:
- Processing customer orders and modifications accurately and efficiently
- Communicating shipment details and providing timely updates
- Maintaining inventory records and resolving any discrepancies
- Addressing and resolving invoice-related issues
- Managing graphic changes as requested by customers
- Handling quality complaints and coordinating solutions across various communication channels
This position requires a proactive approach to customer service and strong communication skills across multiple platforms and is 100% on-site with hours of 8am-5pm, M-F.We have been driving innovation since 1976.With over 8,000 employees and 41 production sites, TC Transcontinental is a leader in the packaging and printing industry, as well as the top French-language educational publishing group in North America. It is a company that takes care of its teams and where employees support each other. At TC Transcontinental, we lead the industry by cultivating a sense of belonging for all.When benefits really help you live better.
- Group Insurance (including health, life, disability, dental, and travel insurance)
- Paid maternity/paternity leave and educational reimbursement
- Immediately vested 401k with company match
- Supplier discounts on various products
- Regular full-time position
- Participatory management
When your actions lead to success.
- Ensure customer satisfaction by fostering good customer relations and meeting on-time, complete shipping requirements
- Develop in-depth product knowledge to answer customer questions accurate
- Respond promptly to customer inquiries across multiple communication channels
- Process orders, forms, applications, and customer requests efficiently
- Participate in continuous improvement activities to enhance customer service
- Maintain accurate finished goods inventory and perform precise order entry
- Schedule and coordinate shipments effectively
When your expertise drives us.
- Experience: 2+ years in manufacturing-related customer service (5+ years preferred)
- Education: High School diploma required; some college or equivalent experience preferred
- Skills:
- High-energy, motivated, and determined personality
- Quick learner of products and customer needs
- Strong computer skills (Excel, Outlook, Word) and ERP systems (e.g., SAP, Oracle, JD Edwards)
- Excellent written and verbal communication skills
- Skilled in troubleshooting and problem-solving (orders, change orders, customer issues)
- Strong ability to prioritize, multitask, and meet deadlines
- Team player with effective collaboration skills
- Language: Bilingual in English/Spanish is a plus (not required)
When our contribution invents the future.A pillar in its various sectors of activity, TC Transcontinental inspires by its desire to create a responsible and united world. Its actions, particularly its commitment to the use of plastic, contribute to the protection of resources and the design of innovative products.Send us your application. Create something with TC Transcontinental.WeveGotItMade.comTC Transcontinental provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.#LI-HS1#USS