Position: Customer Service Representative Bilingual(14434284)
Expected Duration: 14+ Months
Location: Austin, TX 78727(Onsite)
** Must be available for any 8-hour shift from 7 am to 7 pm. We are unable to accommodate schedule change requests during the first 90 days.
Job Description:
- Must be bilingual with the ability to read, write, and speak and Spanish proficiently.
- This role provides unbiased assistance to Medicaid clients with questions regarding eligibility, medical claims status, and other program questions in English and Spanish. Assists with problem resolution, as needed.
- Responds to phone inquiries in a prompt, courteous and concise manner.
- Documents all encounters in clear and concise online logs.
- Transfers callers to other Call Center units as needed.
- Meets individual performance standards.
- Performs other duties as may be assigned by management.
- Attains and maintains strict required attendance and performance metrics.