Location: Houston,TX, USA
Administrator is the primary point of contact for servicing our customers by fulfilling their request. You will be responsible for making 200-300 outbound and inbound calls, along with some administrative duties including but not limited to the following: data entry, entering payments, processing false alarm report, billing, and responding to emails among others. The job requires knowledge of customer service processes and procedures, collection experience, strong inter-personal skills, ability to multi-task, and a sense of urgency in responding to the customer needs. Providing timely and effective responses to our customer s requests are key skills required for this position. Attendance is important. Must be able to pass background check and drug test. Job Responsibilities: -Bi-Lingual (Spanish) -Precision Data Entry Required -Process False Alarm Reports -Between 100-200 inbound and outbound calls per day -Talk Time 5 hours + per day -Collections -Enter Payments -Answer Inquires -Return Voicemails -Process Billing -Process Returned Mail -Respond to Emails -Enter Permits -Update Cancellations QUALIFICATIONS: -High School Diploma or equivalent -Experience working in a collections/outbound call center environment -Pleasant and Professional telephone etiquette -Take charge attitude -Enjoys the challenges that a customer service job can present -Good verbal and written communications skills. -Computer literate and basic typing skills -Regular and punctual attendance is a must -Strong interpersonal skills -Ability to multi-task -All applicants must pass an extensive background clearance and drug screening.