Job ID: 10641
Date Posted: 06/05/2024
Location: East Boston, Massachusetts
Airport: Boston Logan Int'l Airport
Company: Signature Flight Support LLC
Job Type: Full time
Job Level: Standard
Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.
Job Description
Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401K match, paid time off, tuition assistance, and limitless opportunities for training and development.
Signature's Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and courteous manner. CSRs ensure concierge and other services are promptly and correctly handled, provided and billed in accordance with Signature's procedures. Although customer service is a top priority, a large number of the CSR's daily tasks involve using a computer and require a high level of concentration to ensure accuracy in busy settings.
A CSR is expected to:
- Work as part of a team to provide everyone with a friendly welcome to Signature.
- Collaborate, cooperate and work closely with all coworkers, customers and other visitors to ensure customer service needs are met.
- Respond to vendor, customer, and team member questions/concerns in an efficient and effective manner.
- Accurately receive, dispatch and completely process customer purchases and fuel transactions in accordance with company procedures.
- Maintain a working knowledge of Signature's facilities, services, website, surrounding areas, and other information commonly asked about by Signature's customers and other visitors.
- Replenish complementary beverages/supplies, as outlined in the facility appearance standard.
- Enforce good cleanliness practices through daily inspections in assigned areas for good hygiene, neatness, and compliance with regulations and policies.
- Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation, catering and customs appointments as requested.
- Assist pilots with access to airport and weather information, portals and computers.
- Assist visitors with their luggage in the FBO and outside to/from aircraft.
- Abide by emergency response procedures when/if critical events occur.
- Recommend improvements to Signature's standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel.
- Exhibit a positive attitude, consideration and courtesy to everyone at all times.
- Understand, comply with and enforce all security protocols as dictated by Signature and the airport.
- Create accurate records pertaining to time worked and activities and services performed.
Job Responsibilities
The following are essential to the job, in addition to those listed above:
- Regular and reliable in-person and timely attendance for shifts which may include nights, weekends and/or holidays as scheduled.
- Ability to read, understand and comply with all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like.
- Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety.
- Operate a multi-line telephone and use the company-approved greeting.
- Drive cars, vans or other shuttles in some locations, where applicable.
- Ability to detect phishing attempts and avoid attempts by others to infiltrate the Company computer network through practicing safe computer use.
- Independently and proactively anticipate customer needs/requests.
- Proficiency in computer operations (internet, email, Word) and typing, with an ability to learn new software.
- Work well as part of a team, get along with others, understand and follow lawful directions and instructions.
- Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality and professionalism.
- Ability to prioritize and perform multiple tasks simultaneously.
- Ability to lift light to moderately heavy items from the floor and into an aircraft and vice versa.
- Ability to read small print.
Job Qualifications
To qualify for this position, applicants must have:
- High School diploma or general education degree (GED).
- Minimum of 18 years of age.
- A valid state license is required where applicable.
- A professional appearance.
- Ability to pass background checks (criminal and motor vehicle), drug tests, and receive and maintain issuance of an airport security badge.
- Must be legally authorized to work in the country of employment.
- Strong verbal and written English communication skills.
- Ability to work flexible schedules and in various weather conditions.
- Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time).
- Preferred: Three (3) to six (6) months experience and/or training in aviation, FBO, hospitality, customer service or another related field.
- Preferred: knowledge of radio procedures and protocols.
Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.
About Us
From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.
Our Benefits
- Medical/prescription drug, dental, and vision Insurance.
- Health Savings Account.
- Flexible Spending Accounts.
- Life Insurance.
- Disability Insurance.
- 401(k).
- Critical Illness, Hospital Indemnity and Accident Insurance.
- Identity Theft and Legal Services.
- Paid time off.
- Paid Maternity Leave.
- Tuition reimbursement.
- Training and Development.
- Employee Assistance Program (EAP) & Perks.
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