Location: Reston,VA, USA
Are you excited about providing top notch customer service? Do you like working with others who are passionate about their work? If so, come join The American Society of Civil Engineers (ASCE)! We are currently searching for a call center professional for our multichannel contact team responding to both general and specific inquiries.
Responsibilities include:
* Receiving, researching, and responding to 800-line queued calls, live chat, and emails
* Providing real-time customer service and call center support and advice to members regarding ASCE products and services
* Projecting a positive, professional image of self and ASCE to insure productive relations with the members
* Processing all member account updates
* Making outbound telemarketing calls as needed
The ideal candidate will have:
* Associates degree or equivalent work experience
* 1-3 years' experience in a high-volume call center
* Intermediate proficiency with MS Office and CRM software or database (Personify a plus)
* Strong written, verbal, and organizational skills
* Proficiency with navigating through multiple systems
* A positive and enthusiastic customer service bent
The American Society of Civil Engineers (ASCE) is a nonprofit professional membership association dedicated to the advancement of civil engineering in order to serve the public good. To accomplish ASCE's mission, ASCE staff works together as a team, based on a foundation of trust, striving for individual and organizational excellence. To achieve our shared goals, we maintain a relentless focus on members and a commitment to continuously grow and improve individually and collectively.
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results. All qualified candidates including historically excluded individuals, protected veterans, women, and individuals with disabilities are encouraged to apply.
This position has hybrid work from home flexibility.
For consideration, submissions of interest must contain a resume and cover letter with salary requirements.