Job SummaryOperates and maintains proficiency in answering all inbound calls to the Call Center. Provides general information, provider referral, and client assistance in the telehealth environment. Job Responsibilities
- Prioritizes Call Center phone calls and pages healthcare providers according to policies and protocols.
- Receives and relays internal and external calls and provides general information.
- Distributes phone calls to nursing staff as needed.
- Maintains desk directories, on-call list, reference guides, and other associated reference materials.
- Operates beeper and paging system to contact to hospital personnel and code team.
- Communicates codes, alerts, drills, and other announcements according to established policies and protocols, including disaster management plans.
- Proficient in all software applications specific to the Call Center.
Qualifications
- High school diploma, General Equivalency Diploma (GED) or higher required upon hire
- No experience required
- No licensure/certification/registration required
Skills and Attributes
- Requires critical thinking skills and decisive judgment.
- Works under general supervision.
- Must be able to work in a stressful environment and take appropriate action.
- Applies more advanced skills and knowledge in the area of specialization.
Physical Demands
- Standing: Occasionally
- Walking: Occasionally
- Sitting: Frequently
- Lifting 0-25 lbs: Rarely
- Lifting 25-75 lbs: Never
- Lifting over 75 lbs: Never
- Carrying 0-25 lbs: Rarely
- Carrying 25-75 lbs: Never
- Carrying over 75 lbs: Never
- Pushing/Pulling 0-25 lbs: Rarely
- Pushing/Pulling 25-75 lbs: Never
- Pushing/Pulling over 75 lbs: Never
- Climbing: Rarely
- Bending/Stooping: Rarely
- Kneeling: Rarely
- Crouching/Crawling: Rarely
- Reaching: Occasionally
- Talking: Frequently
- Hearing: Occasionally
- Repetitive Foot/Leg Movements: Never
- Repetitive Hand/Arm Movements: Frequently
- Keyboard Data Entry: Frequently
- Running: Never
- Vision: Depth Perception: Frequently
- Vision: Distinguish Color: Frequently
- Vision: Seeing Far: Frequently
- Vision: Seeing Near: Frequently
Owensboro Health Core CommitmentsINTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.