Location: Frisco,TX, USA
Customer Service Representative - Claims (Total Loss)
Dallas Regional Office
3001 Dallas Parkway, Suite 400, Frisco, TX 75034-8637
Your future is our business.
Our office located in Frisco, TX is seeking a Customer Service Representative in Claims. This position is responsible for assisting customers with our claims process related to total losses. Work from home may be available up to two days a week once trained to work independently.
Our starting annual salary for this position is $41,053 and may be negotiable based on level of experience and applicable licenses within the Property and Casualty Industry.
Responsibilities
* Provide exceptional customer service
* Assist customers with new and existing claims via telephone
* Process letters to those involved in the claims process
* Issue payments to insureds, claimants and vendors
* Adjust losses for a variety of claims with the exception of bodily injury
Job Requirements:
* High school diploma or equivalent education required
* Previous customer service experience
* Excellent interpersonal and communication skills
* Previous insurance background is a plus, but not required
* After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided)
Perks and Benefits
* Paid vacation, holidays and sick days
* Competitive salaries and exceptional benefits
* Generous leave programs, including paid parental bonding leave
* Medical, dental, vision coverage, short- and long-term disability, and life insurance
* Student Loan Repayment and Tuition Reimbursement programs
* Fitness and wellness reimbursement
* Generous retirement benefits
* Employee community involvement
* Strong relationships, lifelong friendships
* Opportunities for advancement in a successful and growing company
Amica conducts background checks which includes a review of criminal, educational, employment and social media histories, and if the role involves use of a company vehicle, a motor vehicle or driving history report. The background check will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment.
The safety and security of our employees and our customers is a top priority. Employees may have access to employees' and customers' personal and financial information in order to perform their job duties. Candidates with a criminal history that imposes a direct or indirect threat to our employees' or customers' physical, mental or financial well-being may result in the withdrawal of the conditional offer of employment.
About Amica
Amica Mutual Insurance Company is America's oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.
Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.
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