Location: Warrendale,PA, USA
Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.
Primary Objective
To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues.
Primary Function and Scope:
* Provides customer account management, including, but not limited to, order entry, order inquiry, product information, order status, pricing, stock check, and transportation management in a call center environment.
* Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).
* Responsible for keying in orders, processing faxes, and preparation of reports.
* Interfaces with various groups, including internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
* Responds to customer needs.
* Participates in special projects and performs additional duties as required.
Experience and Knowledge Required:
* A High School Diploma or GED equivalency is required.
* 2 or more years of call center or customer service experience.
* Focus on customer account management preferred
* Prior textile industry knowledge is preferred.