Location: Danville,IL, USA
** Customer Service Representative - Danville Office**
**Job Category****:** Branch Delivery **Requisition Number****:** CUSTO02982 Showing 1 location **Job Details**
**Description**
**RESPONSIBILITIES**
* Provide a wide variety of financial services such as opening and closing various deposit accounts, renewing certificate of deposit accounts, processing loan transactions, and assisting customers with account questions
* Answer questions regarding Bank services and perform a variety of account maintenance
* Serve as source of information and guidance to Teller staff
* Cross sell services and perform related clerical functions as required
* Process miscellaneous customer requests, such as stop payments, automatic transfers, check orders, checkbook balancing, etc.
* Review, complete and assist customers with basic lending applications including consumer loans and personal loans
* Process wire transfers within designated authority
* Process lan Visa credit applications and Checkline applications
* Assist or refer customers with any questions or problems as they arise
* Respond to customers with inquiries and transaction requests made by the phone, mail and website
* Assist Branch Management with daily Branch Operations duties such as pulling various customer reports and gathering data as needed
* Assist with teller line coverage as staffing levels demand
* Individually and if applicable, as a manager, participate in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks
* Maintain awareness of and adherence to Banks compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
* Deliver a consistent, high level of service within our Service Excellence standards
* Other duties as assigned
**DESIRED KNOWLEDGE, SKILLS AND ABILITIES**
* Thorough understanding of Bank products and services
* Familiarity with Bank and branch functions, policies and procedures
* Strong oral and/or written communication skills
* Well organized
* Ability to maintain an effective workflow
* Able to work well under pressure and in a fast paced environment
* Basic to intermediate skill in Microsoft Office programs and proficiency in web-based applications
**SCHEDULE**Office hours are Monday through Thursday 8:30AM to 5PM, Friday 8:30AM to 5:30PM, Saturday 8:30AM to 12PM. This position is hourly and full-time.
A minimum 37.5 hours is required to maintain eligibility for full-time status. The average number of Saturdays per month is **2.**
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Required**
High School or better.
**Experience**
**Preferred**
Thorough understanding of Park National Bank guidelines, policies, and procedures
**2 years:** Teller experience
**Licenses & Certifications**