Customer Service Representative (Empire) - Remote in NY
: Job Details :

Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence Educate customers about the fundamentals and benefits of consumer-driven health care, guiding them on topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider Contact care providers (doctors offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance Assist customers in navigating myuhc.com and other UnitedHealth Group websites while encouraging and guiding them towards becoming self-sufficient in using these tools This role is equally challenging and rewarding. Youll be spending long periods of time on the phone and called on to research complex issues pertaining to the callers health, status and potent...Customer Service Representative, Customer Service, Behavioral Health, Representative, Remote, Benefits, Retail, Healthcare